Services and Pricing

Owner Services

To accommodate an owner’s different needs, we offer full service residential property management which includes marketing and placement, maintenance coordination, rent collection, and more.

Should you prefer to self manage but do not want to market and show the property, we can help. This is our "Listing Only" service. Ask Allison for more information.

Full Service Management

This package handles advertising your property and showing the property to potential tenants, screening applicants, collecting a security deposit and first month’s rent, and move-in inspection. After placement, we manage maintenance requests, monthly rent collection & disbursement, and quarterly property visits know as Wellness Checks.

One Time New Tenant Placement Fee- 50% of one month's rent

Monthly Management Fee - 8% monthly rent

LIMITED SERVICE MANAGEMENT

Marketing and Placement Only Fee - One month's rent

Marketing, Placement, Rent Collection - 50% one month's rent (one time fee for new tenant), and 4% per month

Short Term and Furnished Rentals

We also offer specialized management of short term and furnished properties. These services are designed around the specific client’s needs. If you are interested in either of these services, email [email protected], and we will be in touch to design an appropriate plan for your specific needs.

Resident Services

As the resident of a River Rock managed property, we want your experience to be very positive. We want you to enjoy the time you are living in a property managed by us. We are standing by 24 hours a day, 7 days a week, 365 days a year to help deal with any maintenance or repair issues that may arise. We are committed to our resident’s satisfaction.

Professional Vendors

We only work with professional vendors to handle maintenance and repair issues at our properties. When you live in our properties, you can rest assured that you will not be working with a fly-by-night handyman, but rather a trained professional ready to resolve your problem. That means everyone we send to work at your home is licensed, bonded, and insured for the work they are performing. It gives our residents peace of mind knowing that persons who enter their homes are legitimate and reliable and that all issues will be resolved professionally and timely.

Privacy and Access

We will never enter our resident’s homes without seeking permission in advance. In an emergency, we still make every effort to reach our residents before entering the home. We reach out proactively to our residents every quarter for our quarterly wellness checks. This visit by a River Rock Property Management representative allows our tenants to point out any small or nuisance issues occurring at the property. It also helps our residents put a name and face to an often impersonal business.

Maintenance Requests

All maintenance requests are submitted through the tenant portal with the details of their situation. We work hard to have requests handled within 24 hours. Of course, if there is a fire or other such emergency, residents should call 911 immediately and then the management company shortly after that.

Complete Satisfaction

If a resident is not satisfied with the response time or the repair performed at their home, they are encouraged to reach out directly to the principal of our company, Allison James. Allison has an open-door policy, and residents are encouraged to reach out to her directly at [email protected] or (202) 680-8476. Allison is committed to River Rock’s promise to keep our residents happy, safe, and satisfied.

We do not add on any additional service costs.

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