As the resident of a River Rock managed property we want your experience to be very positive. We want you to enjoy the time you are living in a property managed by River Rock. We are standing by 24 hours a day, 7 days a week, 365 days a year to help deal with any maintenance or repair issues that may arise. We are committed to our resident’s satisfaction.
We only work with professional vendors to handle maintenance and repair issues at our properties. When you live in our properties you can rest assured that you will not be working with a fly-by-night handyman, but rather a trained professional ready to resolve your problem. That means everyone we send to work at your home is licensed, bonded and insured for the work they are performing. This gives our residents peace of mind knowing that persons who enter their homes are legitimate and reliable and that all issues will be resolved in a professional and timely manner.
Privacy and Access
We will never enter our resident’s homes without seeking permission 24-48 hours in advance. In the case of an emergency, we still make every effort to reach our residents before entering the home. We reach out proactively to our residents every quarter when we visit the property for the quarterly Wellness Check. This visit by a River Rock Property Management representative gives our tenants an opportunity to point out any small or nuisance issues occurring at the property. It also helps our residents put a name and face to an often impersonal business.
If a resident is not satisfied with the response time or the repair performed at their home they are encouraged to reach our directly to the principal of our company, Michael Dillon. Michael has an open door policy and residents are encouraged to reach out to him directly at Michael@RiverRockManagement.com or 202-680-8476.Michael is committed to River Rock’s promise to keep our residents happy, safe and satisfied.